It is the policy of Harbison-Walker to consistently exceed the needs and expectations of its customers by providing products and services which, as a minimum, conform to specified (including Statutory and Regulatory) requirements, together with customer requirements which are not specifically documented.
Through the management review process, we set and monitor Quality Objectives. The overall company objective is to ensure the continual improvement of its Quality Management System.
These objectives will include specific objectives in the following areas:-
- Customer Satisfaction
- Innovation in Products, Applications and Processes
- Service Response Targets
- Compliance with our ISO9001:2000 Quality Management System
- Health and Safety awareness
- Training, Competence and Effectiveness
- Customers Lost, Retained and Gained
- Nonconformance Due to Customer Complaints
To help with this, Harbison-Walker maintains a Quality Management System that complies with the requirements of ISO 9001:2000.
Through Customer feedback and the use of trend analysis, we try to maintain a culture of continuous improvement of its services, people, and processes.
